Article 1: Booking

Anyone wishing to stay at the hotel is advised to book in advance. Reservations will only be confirmed once the hotel has given its agreement. When making a reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded as soon as the parties have reached agreement. Bookings made on our site are effective once the booking fee has been debited. If the payment is rejected, the hotel may cancel the reservation.

The hotel reserves the right to pre-authorise the credit card before the date of arrival.

Article 2 : Payment

Accommodation is payable on the day of departure at the latest. For long-term rentals (1 week or more), bills must be paid weekly.

Hôtel de la Tour accepts the following credit cards: Visa, Eurocard-Mastercard, American Express. Cash payments are also accepted.

A valid bank card in the customer’s name is required, and a deposit of 90 euros will be retained as a guarantee on all bookings. A bank footprint is taken as a guarantee. In some cases, however, the footprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the customer’s bank before the actual debit is made. In this case, the balance will be automatically re-credited by the bank to the customer, and may appear as a refund.

If the customer is unable to provide a credit card number, we will be obliged to refuse the room rental request.

Room rates are per day. Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for payment of the amount due. In the event of dispute, jurisdiction will be attributed to Mr. Juge des référés of the civil courts.

Article 3: City tax

Pursuant to article 2102 of the French Civil Code, the customer may not oppose the retention of his luggage if he refuses to pay for it.

City tax is never included in the price of the reservation. It is in force in the commune and payable on site. Current amount: €0.70 per adult per night.

Article 4: Cancellation/modification of reservation and commitment

In the event of modification or cancellation of a reservation, all customers must give 24 hours’ notice. If the customer fails to give notice within the period specified, he/she must pay the amount of the reservation as if he/she were staying. Any rental period started is payable in full.

Under no circumstances can late arrivals or early departures give rise to a refund.

In the event of cancellation or modification up to 24 hours before the date of arrival (request made by email), the hotel will not deduct any charges.

In the event of late cancellation or modification (request made by email), the hotel will charge 100% of the total cost of the stay.

In the event of a no-show, the hotel will charge 100% of the total cost of the stay and will have the option of resell the room.

If any changes are made during the stay, the hotel will charge 100% of the total cost of the stay.

Non-refundable booking:

The full amount of the stay is charged at the time of booking, and cannot be changed, cancelled or exchanged. The hotelier may resell a room without delay under the following conditions:

• Cancellation by the customer.
• Modification of the reservation by the customer.
• No-show by the customer.
• Errors made by the customer when making a reservation (dates, number of rooms, type of room).

Any payment or direct debit made by credit card commits the customer not to cancel any payment with his/her bank, whatever the nature of the dispute. Any commercial disputes must be the subject of an agreement between the hotel and the credit card holder, and will be totally independent of the credit card debit.

Article 5: Access to rooms, departure and arrival

Any person wishing to stay at the hotel must identify themselves and any accompanying persons.

On arrival, unless agreed by the hotel owner, the guest may not require to occupy the room before 5 p.m. Nightly rental ceases at 11am, regardless of the customer’s arrival time.

A bank imprint will be requested by the establishment on arrival.

On departure, customers must return their room key card and night access badge to reception. If the hotel key card is lost or not returned at the end of the stay, the customer will be billed for it using the credit card given as a guarantee at the time of booking or departure, at a rate of €10 per card.

Guests are strictly forbidden to take any item belonging to the hotel with them: they must inform the hotel if they notice any mistake and return it, otherwise they will be billed.

Article 6: Children and extra beds

Children under the age of 3 stay free of charge as long as they use the bedding available in the room.

The hotel provides its guests with baby cots (for children under 2 years of age).

Extra beds are available for ‘Superior’ rooms; a supplement of €15 per extra bed per day will be charged. The maximum number of extra beds in a room is 1.

The maximum number of baby beds in a room is 1.

Article 7: Pets

Pets are allowed in the hotel for a supplement of €5 per night.

Article 8: Groups

A reservation is considered to be a group reservation when 5 rooms or more are booked. A deposit of 100% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 30 days before the date of arrival, the deposit will be refunded, excluding a fixed cancellation fee of €100.The deposit is non-refundable for cancellations or changes made less than 30 days before the arrival date.

Article 9: Damage

The customer must use the rented property with due care.

The rooms made available to our customers are checked, functional and in good condition. Customers are asked to report any deficiencies immediately to the hotel reception.

In the event of a problem, the customer will be held liable. In the event of damage, the hotel reserves the right to charge the customer for the cost of repair or replacement. The same applies to any offence noted after the guest’s departure, the amount of compensation will be debited from the guest’s card.

In the event of deliberate or involuntary damage to equipment, objects or furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of €1,000 to €2,000.

In the event of voluntary or involuntary flooding or water damage, the hotel may demand full reimbursement of the damage caused. In the event of damage to other rooms, reimbursement will be demanded for the nights of other guests.

The hotel may charge a cleaning fee if the room is left in a condition deemed unsuitable. In the event of damage to carpets, bedding or bed bases, the hotel will demand reimbursement of the damage, with a minimum charge of €1,000 for repairs and for the inability to resell the rooms.

As a general rule, customers must pay any damage caused directly to the hotel. They may use their insurance (if they wish to be reimbursed) for any voluntary or involuntary damage caused during their stay.

All our rooms are non-smoking. The hotel reserves the right to charge a one-night cleaning fee to guests who smoke in their rooms. If the guest wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel.

In the event of non-compliance with the hotel’s internal regulations (READ INTERNAL REGULATIONS), the guest will be asked to leave the hotel without being able to claim any refund. The hotel reserves the right to deduct the amount of any consumption not declared on departure, as well as any damage in the room. This amount will be deducted from the bank imprint provided at the time of booking. The hotel is under no obligation to inform the customer of this, but may provide an invoice on request.

Article 10: Complaints

Any complaint about the quality of the services provided must be presented to the hotelier immediately.

Article 11: Forgotten items

Items left behind or abandoned may be sold under the conditions laid down in the law of 31 March 1896. If the customer requests the return of their belongings by parcel or post, this must be done with tracking and insurance for valuable items. The items will be sent once the customer has paid the shipping costs.

Article 13: Acceptance of the rules and general conditions of sale

The hotel’s internal regulations apply to all bookings. Any stay implies acceptance of the special conditions and the hotel’s house rules. Failure to comply with the above provisions will result in immediate cancellation of the contract.

Article 14: Disputes

In the event of a dispute between the Hotel and the Customer, the two parties shall endeavour to find an amicable solution,

If an amicable agreement cannot be reached, the Customer may refer the matter free of charge to the consumer ombudsman for which the Hotel is responsible, i.e. the Association of European Consumer Ombudsmen (AME CONSO), within one year of the written notice sent to the Hotel.

The consumer ombudsman may be contacted :

Either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;

Or by post addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 – PARIS.

All disputes to which the purchase and sale transactions concluded pursuant to these general terms and conditions of sale may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences, and which could not be resolved between the Hotel and the Customer, shall be submitted to the competent courts under the conditions of common law.

IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ANY OF THESE CONDITIONS, THE HOTELIER SHALL BE OBLIGED TO ASK THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.